MarketSpark Careers

Open Positions

• Customer Success Manager

  Position Title: Customer Success Manager
  Location:  Chicago
  Company: MarketSpark, Inc.

  The Opportunity:

  MarketSpark is seeking a Customer Success Manager for an exciting, hypergrowth startup that is disrupting the traditional telecom world in the $20B POTS Replacement Space.

  The B2B software and services solution developed by MarketSpark helps Fortune 1000 Enterprises modernize their telecommunications infrastructure and open new pathways to rapidly deploy IoT solutions that drive business results.

  MarketSpark has a leading position in the segment and is poised to secure dominant market share amongst Fortune 1000 companies.

  The Role:

  • Onboard enterprise customers in preparation for the rollout of MarketSpark’s product and services.
  • Ensures the successful implementation, adoption, and continued satisfaction of the MarketSpark solution.
  • Responsible for planning installation rollouts, hosting status meetings, managing sales order process, and maintaining data entry across multiple business platforms.
  • Serves as a liaison across sales, operations, technical support, and installers to facilitate the delivery of implementations.
  • Builds strong relationships with customers by demonstrating an understanding of their business needs and proactively offering a solution to their challenges.

  Key Skillsets:

  • Process driven with an aptitude to grasp operational details and identify opportunities to improve.
  • Proficiency in MS Excel is a necessity given need to extract, manipulate, and analyze data in a multi-platform environment.
  • Ability to manage challenging customer situations with a positive and proactive mentality.
  • Sharp communication skills, characterized by attention to detail, problem solving tactics, and a customer first attitude.
  • Ability to thrive in a fast paced, ambiguous start up environment.
  • Strong organizational skills with the ability to prioritize task an manage time effectively.
  • Aptitude to interact with various technology platforms.

  Requirements

  • 5+ years of consulting, project management, or operational coordination experience.
  • Ability to grasp technical concepts related to telco and the high tech, B2B space.

  About MarketSpark:

  MarketSpark is innovating the entire backend of telecoms infrastructure, enabling enterprises to quickly evaluate, procure, monitor, and maintain 100% of their POTS needs with a single pane of glass.

  The company’s unique, enterprise-grade managed service platform (MSP) migrates costly and siloed wireline connections to an intelligent network of reliable wireless services with a single point of contact. The MarketSpark cloud-based solution coupled with the company’s nationwide installation capacity has the potential to migrate 30 million copper POTS lines to a cost-effective wireless service supporting alarms, fire panels, elevators, POS Terminals, and fax lines for commercial buildings.

  MarketSpark is accelerating the migration of connectivity services from wireline to wireless by leveraging the power of platforms and hardware solutions delivered as a fully managed service.

  Interested in the Role?

  Send your CV and cover letter to: leila@marketspark.com

• Head of Sales Operations

  Position Title: Head of Sales Operations
  Location:  Greater Boston Area (Remote)
  Company: MarketSpark, Inc.
  Salary: Competitive Base + Variable

  The Opportunity:

  MarketSpark is seeking a strong Head of Sales Operations for an exciting, hyper-growth startup in Boston that is disrupting the traditional telecom world in the $20B POTS Replacement Space.

  The B2B software and services solution developed by MarketSpark helps Fortune 1000 Enterprises modernize their telecommunications infrastructure and open new pathways to rapidly deploy IoT solutions that drive business results.

  MarketSpark has a leading position in the segment and is poised to secure dominant market share amongst Fortune 1000 companies.

  The Role:

  As a Sales Operations Head you will be responsible for providing broad operational day-to-day support with ownership of our Salesforce and Marketing Automation platforms. You will create reports for Enterprise Sales Representatives as well as weekly reports for C-Level team members. Ensuring use of consistent Sales KPI definitions across company is among your responsibilities. Moreover, you will work with Finance, HR, and Sales to develop sales incentive programs and compensation planning in order to increase sales productivity.

  • Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards
  • Create monthly content for executive presentations and board reporting
  • Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment
  • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management
  • Assist with on-boarding and training new sales talent
  • Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
  • Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving
  • Maintain contract records
  • Manage and maintain sales data in Salesforce, Salesloft and other software programs
  • Recognizing, developing, and implementing process improvements within the Sales organization, as well as hand-off processes from Sales to Service Delivery for Implementation/Onboarding
  • Developing and maintaining daily, weekly, monthly and quarterly reports and Key Performance Indicators
  • Managing and maintaining sales process adherence with Sales Representatives
  • Partnering with Sales Leaders to create and maintain sales forecasting models and data
  • Assisting the Sales Leaders with Pipeline and Opportunity inspection
  • Preparing Quarterly Business Review presentations
  • Creating and maintaining Sales Department policies, procedures, training manuals, and sales-related resource material
  • Define weekly, monthly and quarterly objectives for sales team
  • Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools
  • Support on-going analysis of sales team’s performance and effectiveness of different plays
  • Refine customer segmentation, assist with territory management, and help create a plan to enhance upsell, cross-sell and renewal processes
  • Support sales spiff programs by updating performance, reporting and communication to participants to drive success
  • Boost sales productivity by refining customer segmentation, simplifying the sales process and identifying pain points at every stage of the sales funnel.
  • Track and analyze KPIs for growth, win/loss rates, upsells, renewals, quota attainment and identify individual performance areas for improvement.
  • Manage sales contracts, track customers and coordinate cross-functional activities across departments.
  • Form strong relationships and maintain regular contact with Sales Managers, Sales Representatives and Sales Leaders.
  • Collaborate with Finance, HR, CSM and Sales to develop sales initiatives programs.
  • Develop sales-related resource documents, including training manuals, procedures and policies.

  Key Needs:

  • 3+ years of sales operations experience including experience as a Salesforce.com administrator
  • Salesforce.com Admin (201 & 211) certified preferred
  • Proficiency creating reports, optimizing processes, training new hires, and managing dashboards
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.
  • Advanced Excel skills with a strong understanding of Marketing Automation applications and email/social marketing strategies.
  • Proficiency with Microsoft Office
  • Well-developed capabilities in problem-solving and crafting efficient processes
  • A results and success-oriented mentality, conveying a sense of urgency and driving issues to closure
  • An ability to initiate and build relationships with people in an open, friendly, and accepting manner
  • An innate drive to innovate and optimize the use of available resources
  • Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change
  • Strong data management abilities
  • Roll-up-your-sleeves approach with a willingness to take on “non-role-specific” marketing duties as needed to support the team and business

  About MarketSpark:

  MarketSpark is innovating the entire backend of telecoms infrastructure, enabling enterprises to quickly evaluate, procure, monitor and maintain 100% of their POTS needs with a single pane of glass.

  The company’s unique, enterprise-grade managed service platform (MSP) migrates costly and siloed wireline connections to an intelligent network of reliable wireless services with a single point of contact. The MarketSpark cloud-based solution coupled with the company’s nationwide installation capacity has the potential to migrate 30 million copper POTS lines to a cost-effective wireless service supporting alarms, fire panels, elevators, POS Terminals, and fax lines for commercial buildings.

  MarketSpark is accelerating the migration of connectivity services from wireline to wireless by leveraging the power of platforms and hardware solutions delivered as a fully-managed service.

  Interested in the Role?

  Send your CV and cover letter to: robert@marketspark.com

• Carrier Channel Enterprise Sales VP

  Position Title: Carrier (Verizon or T-Mobile) Channel Enterprise Sales VP
  Location: Boston, Chicago, Los Angeles, San Francisco, Seattle (remote)
  Company: MarketSpark, Inc.
  Salary: Competitive Base + Variable

  The Opportunity:

  MarketSpark is seeking a superstar Carrier Channel Enterprise Sales VP for an exciting, hypergrowth startup in Boston that is disrupting the traditional telecom world in the $20B POTS Replacement Space.

  The B2B software and services solution developed by MarketSpark helps Fortune 1000 Enterprises modernize their telecommunications infrastructure and open new pathways to rapidly deploy IoT solutions that drive business results.

  MarketSpark has a leading position in the segment and is poised to secure dominant market share amongst Fortune 1000 companies.

  The Role:

  The Carrier Channel Enterprise Sales VP is a hunter role, responsible for revenue generated from opportunities sourced from the carrier. The key responsibilities of the role include:

  • Continuous pipeline development and management
  • Growing the pool of engaged channel sales representatives at the carrier
  • Closing qualified sales opportunities

  The Carrier Channel Enterprise Sales VP is expected to have a solid understanding of the carrier’s sales organization. This will serve as the foundation to building and executing a channel development strategy that enables MarketSpark to grow the engagement of carrier sales reps required to achieve the company’s revenue objectives.

  This is an amazing opportunity for a proven enterprise sales leader seeking to deploy their skillset in a market ripe for disruption.

  Key Needs:

  • 3+ years of proven Enterprise sales success with Verizon or T-Mobile (partner or internal)
  • Exceptional enterprise sales closing skills
  • Highly polished presentation and communication skills
  • Proven networking skills within large, matrix organizations
  • Solid technical knowledge of wireless networking devices (routers)
  • Excellent power point and advanced excel skills (pivot tables)
  • Demonstrated value-centric, consultative selling methodology (Sandler, etc.)
  • Self-motivated hustler who thrives on the daily numbers
  • Process oriented thinker and problem solver
  • 3+ years using a CRM platform (i.e. Salesforce)\

  Other Points:

  • Able to thrive in a rapidly developing startup in a new industry segment
  • New business development mindset (hunter, not farmer)
  • Problem solver, able to work with colleagues to address unforeseen circumstances
  • Able to influence and build consensus from peers
  • Very comfortable with a highly metrics-driven sales organization, run by numbers
  • Mastery of new bus dev skills (lead gen, cold calling, social outreach)
  • An expert in moving opportunities through the funnel (overcoming objections, identifying solutions, navigating organizations)

  About MarketSpark:

  MarketSpark is innovating the entire backend of telecoms infrastructure, enabling enterprises to quickly evaluate, procure, monitor and maintain 100% of their POTS needs with a single pane of glass.

  The company’s unique, enterprise-grade managed service platform (MSP) migrates costly and siloed wireline connections to an intelligent network of reliable wireless services with a single point of contact. The MarketSpark cloud-based solution coupled with the company’s nationwide installation capacity has the potential to migrate 30 million copper POTS lines to a cost-effective wireless service supporting alarms, fire panels, elevators, POS Terminals, and fax lines for commercial buildings.

  MarketSpark is accelerating the migration of connectivity services from wireline to wireless by leveraging the power of platforms and hardware solutions delivered as a fully-managed service.

  Interested in the Role?

  Send your CV and cover letter to: robert@marketspark.com

• Sales Engineer

  Position Title: Sales Engineer
  Location: Greater Boston Area
  Company: MarketSpark, Inc.
  Salary: Competitive

  Must have:

  • Experience/certification with LTE routers (Cradlepoint, Pepwave, Cisco or similar) 
  • Solid Networking troubleshooting and configuration skills 
  • Strong knowledge of voice and fax technologies and protocols (UCC, VOIP, SIP, T.38) 
  • Patience troubleshooting non-traditional issues and utilizing resources (internet, manuals, forums, 3rd party support) to ensure a successful solution. 
  • 3 years of proven sales support success with a major carrier 
  • Competence using a value-centric, consultative selling methodology (Sandler, Challenger, etc.) 
  • High level of comfort operating in a metrics-driven sales organization, run by the numbers 
  • Collaborative, process–oriented thinker and problem solver 
  • Highly effective digital communications skills 

  Great Plusses:

  • Analog telephony 
  • Experience with commercial fire panels, burglar alarm systems 

  The Role:

  MarketSpark is seeking a high-energy Enterprise Sales Engineer for its Carrier Sales Team. The role will support the company’s aggressive new logo strategy by qualifying and closing large enterprise opportunities for a turnkey managed service solution that address an age–old wireline problem that all companies in the U.S. are facing.  

  The Enterprise Sales Engineer will work closely with Sales, Product and Service Delivery teams to grow the company’s business with partners at major carrier channel partners.  

  This is an amazing opportunity for a driven technical expert who aims to be part of a high-velocity startup that is disrupting a multi-billion dollar industry with a SaaS solution that delivers measurable results. 

  Additional Points:

  • Very strong online communications skills 
  • Able to capture the attention of the C–suite while simultaneously nurturing champions at the operational level 
  • Very comfortable in a metrics-driven sales organization, run by the numbers

  About MarketSpark:

  MarketSpark is a software solutions company delivering a cutting-edge, B2B technology platform that helps drive enterprise efficiency and connectivity – think Amazon + Geek Squad for the telecom industry. The MarketSpark platform enables enterprises to seamlessly replace costly and unreliable POTS lines with a failsafe broadband connection that is less expensive than traditional wireline service, more robust than copper and managed from a single pane of glass. The platform is quickly expanding within a number of different verticals including retail, healthcare, real estate and financial services.

  Interested in the Role?

  Send your CV and cover letter to: robert@marketspark.co.

• Carrier Channel Sales Manager

  Position Title: Carrier Channel Sales Manager
  Location: Greater Boston Area, Southern California (Remote to start)
  Company: MarketSpark
  Salary: Competitive Base + Variable

  Must have:

  • 3+ years of proven Telecom sales success with major carrier
  • Proven results with a value-centric, consultative selling methodology (Sandler, Challenger, etc.)
  • Goal-driven hustler who thrives on exceeding the numbers
  • Process oriented thinker and problem solver
  • Effective communication skills with a track record of success involving stakeholders from C-level executives to operational roles

  Nice to have:

  • Experience in developing greenfield market opportunities with startups
  • SaaS Sales Experience

  Day to day:

  MarketSpark is seeking a Carrier Channel Sales Manager for an exciting, fast growing startup that is disrupting the traditional telecom space in the $20B POTS Replacement Space.

  MarketSpark is a software solutions company delivering value to the construction industry value chain with cutting-edge, B2B technology platforms that help drive innovation, foster connectivity between stakeholders, and dramatically improve efficiency (and revenue) – think Amazon + Uber for the construction industry.

  The MarketSpark platform enables large enterprises to easily migrate from traditional copper lines to a reliable and redundant wireless network using a single point of contact.

  The Carrier Channel Sales Manager will work closely with the Chief Revenue Officer to develop and execute an enterprise sales strategy that maximizes profitable growth.

  This is an amazing opportunity for an aggressive sales hustler who seeks to have significant influence building and executing a sales strategy to disrupting an industry with platform technology enabling customers to achieve a competitive edge.

  Additional Points:

  • Must have a new business development mindset RATHER THAN an account management mindset (hunter, not a farmer)
  • Loves being out in the field (networking, meeting people, networking events)
  • Ability to earn the trust of prospective C-Suite partners using effective prospecting techniques
  • Very comfortable with a highly metrics-driven sales organization, run by the numbers
  • Demonstrated mastery of new business development skills (lead gen, cold calling, email outreach, social outreach, classic networking)
  • Mastery of moving opportunities through the funnel (overcoming objections, navigating organizations)
  • Daily usage of CRM tools

  About MarketSpark:

  MarketSpark is innovating the entire backend of telecoms infrastructure, enabling enteprises to quickly evaluate, procure, monitor and maintain 100% of their POTS needs with a single pane of glass.

  The company’s unique, enterprise-grade managed service platform (MSP) migrates costly and siloed wireline connections to an intelligent network of reliable wireless services with a single point of contact.

  The MarketSpark cloud-based solution coupled with the company’s nationwide installation capacity moves antiquated and expensive copper lines move to robust, cost-effective wireless service, including Alarms, Fire Panels, Elevators, Emergency lines, Point of Sale Terminals, and Fax lines for commercial buildings.

  MarketSpark – accelerating the migration of services from wireline to wireless, while leveraging the power of platforms to evolve the way enterprises consume and manage their technology needs.

  Interested in the Role?

  Send your CV and cover letter to: robert@marketspark.co.

• Business Development Representative (BDR)

  Position Title: Business Development Representative (BDR)
  Location: Greater Boston Area, Southern California (Remote to start)
  Company: MarketSpark, Inc.
  Salary: Competitive Base + Variable

  Key responsibilities include

  • Qualifying leads from marketing campaigns as sales opportunities
  • Contacting potential clients through cold calls and emails
  • Presenting the company to potential clients to qualify opportunity potential

  Must have

  • 1 year of proven BDR, SDR (or similar) sales success, preferably in the telecom sector
  • High level of comfort operating in a metrics-driven sales organization, run by the numbers
    Collaborative, process-oriented thinker and problem solver
  • Highly effective digital communications skills

  Job brief

  We are looking for a Business Development Representative to act as the liaison between our Marketing and Sales teams. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers.

  To be successful in this role, you should have previous experience developing leads from marketing campaigns and meeting sales quotas. You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth.

  Responsibilities

  • Qualify leads from marketing campaigns as sales opportunities
  • Contact potential clients through cold calls and emails
  • Present our company to potential clients
    Identify client needs and suggest appropriate products/services
  • Customize product solutions to increase customer satisfaction
  • Proactively seek new business opportunities in the market
  • Set up meetings or calls between (prospective) clients and Sales VPs
  • Stay up-to-date with new products/services and new pricing/payment plans

  Requirements

  • Proven work experience as a Business Development Representative, Sales Account Executive or similar role
  • Hands-on experience with multiple sales techniques (including cold calls)
  • Track record of achieving sales quotas
  • Experience with CRM software (e.g. Salesforce)
  • Power user of MS PowerPoint and Excel (analyzing spreadsheets and charts)
  • Understanding of sales performance metrics
  • Excellent digital communication skills
  • Ability to deliver engaging presentations

  The Role

  MarketSpark is seeking a high-energy Business Development Representative to address the growing SMB market segment. The role will support the company’s aggressive new logo strategy by qualifying and closing SMB opportunities for a turnkey managed service solution that address an age-old wireline problem that all companies in the U.S. are facing.
  The BDR will work closely with the Chief Revenue Officer and the entire organization to expand the company’s new logos in the SMB segment.

  This is an amazing opportunity for a driven sales hustler who aims to be part of a high-velocity startup that is disrupting a multi-billion dollar industry with a SaaS solution that delivers measurable results.

  Additional Points:

  • Must have a new business development mindset (a hunter, not a farmer)
  • Demonstrated mastery of new business development skills (lead gen, cold calling, email outreach, social outreach, networking)
  • Very strong online communications skills
  • Mastery of moving opportunities through the funnel (overcoming objections, navigating organizations)
  • Highly adept using CRM tools (preferably Salesforce)

  About MarketSpark:

  MarketSpark is a software solutions company delivering a cutting-edge, B2B technology platform that helps drive enterprise efficiency and connectivity – think Amazon + Geek Squad for the telecom industry.

  The MarketSpark platform enables enterprises to seamlessly replace costly and unreliable POTS lines with a failsafe broadband connection that is less expensive than traditional wireline service, more robust than copper and managed from a single pane of glass. The platform is quickly expanding within a number of different verticals including retail, healthcare, real estate and financial services.

  Interested in the Role?

  Send your CV and cover letter to: robert@marketspark.co.