Who you gonna’ call?

FAQs

• What carriers do you support?

  All the major carriers: Verizon, T-Mobile, AT&T, Century Link, etc

• What types of lines do you replace?

  MarketSpark specializes in replacing life safety systems like fire alarms, security systems, elevators, call boxes, POS systems, fax and voice. But we not only replace lines we help with new builds by setting up new locations with wireless from the get go.

• Can you handle any number of locations or lines?

  Yes. We currently have clients with thousands of locations and tens of thousands of lines across the entire country. We were purpose built to scale for enterprises.

• Are POTS replacement solutions “plug and play?”

  Wireless is a superior solution to wireline for redundancy, lower cost and future proofing but anyone who tells you POTS over LTE is “plug and play” is not being transparent with you. There are a multitude of factors that need to be consider in order to deliver a viable solution including signal strength, peripheral communication protocols and inside wiring. MarketSpark focuses exclusively on POTS over LTE solutions so we’ve developed an industry-leading use case library to insure we have a solution to address your unique requirements.

• What if the signal strength from my wireless provider is poor?

  MarketSpark is a carrier agnostic solution which runs on multiple carriers and communications paths. Prior to implementation, we evaluate the quality of the signal coverage from all carriers at your sites to ascertain which approach will provide the best signal strength and deliver maximum redundancy for your business requirements.

• What does it mean to be a managed service?

  Unlike other vendors, MarketSpark takes care of everything. There are no upfront costs, all hardware, software and 24/7 service and support is included in one low cost.

• Does MarketSpark handle all my billing?

  Yes. For clients with locations across the country requiring multiple carriers, MarketSpark becomes your single vendor managing all your lines across all carriers.